Frequently Asked Questions
Everything you need to know about your BLACKPINK OFFICIAL STORE (NA) order.
When will my order ship?
Standard processing time for in-stock items is 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page. You will receive a tracking number via email once your package has been dispatched.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition merchandise, opened media (CDs/Vinyl), and lightsticks are final sale unless they arrive damaged.
Do you ship internationally from the NA store?
The North American store primarily serves the United States and Canada. For shipping to other regions, please visit the Global or UK/EU versions of the official store to ensure faster delivery and local compliance.
How can I ensure I am buying the correct size?
Each apparel item includes a detailed size chart in the product description. We recommend comparing these measurements against a garment you already own to ensure a perfect fit, as sizing can vary between collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products sold here official?
Yes, this is the official North American webstore. All merchandise, including apparel, accessories, and media, is 100% authentic and officially licensed by YG Entertainment.